What the work includes
Separate genuine complaints, factual errors and platform-policy issues. Give teams approved response guidance and escalation ownership.
Delivery and review
Connect public responses with internal resolution. Monitor recurring service problems and review response times.
How progress is evaluated
- Resolved cases
- Response time
- Recurring issue reduction
Scope and expectations
We do not create fake reviews or guarantee criticism will be removed. Removal depends on the platform and evidence.
Before starting
Share the business objective, current customer journey and evidence you already have. Identify the person responsible for access, subject review and commercial decisions. The proposal should distinguish deliverables, review rounds, operational dependencies and costs.
We can coordinate with an internal team or own a defined workstream. Campaign briefs, implementation tasks and review decisions should remain connected so that responsibility is clear.
From report to decision
Agree the source system and reporting window before the work begins. Each review should identify whether to continue, revise, stop or investigate. When evidence is insufficient, record that uncertainty rather than manufacture a success claim.